Payments and billing
The ways you can pay, and help if a payment does not go through.
By Visa, Mastercard, American Express or Google Pay. Payments are taken on a secure page run by our payment partner, Viva.com.
Yes. Your card details go straight to Viva.com, a regulated European payment provider, and are never stored by us. Most banks will ask you to confirm the payment in their app.
That is our payment partner confirming your payment. It sometimes lands in spam, so if you do not see it, do not worry: your order confirmation from us is what counts.
Check the card number, expiry date and the billing postcode match your bank's records, and approve the payment in your banking app if it asks. If it still does not go through, email support@evopure.co.uk and we will help.
Still need help? Talk to a real person
We aim to reply the same working day. More often than not, it will be Martin.