Returns and refunds

1. Return eligibility

Items must be in their original condition, unopened and unused, within 14 days of the delivery date. Returns need to be approved first. Items sent back without approval cannot be accepted.

2. How to start a return

Email support@evopure.co.uk to request approval. Once approved, we will email you the return address. Please email us with your order number, item, quantity and reason.

3. Return postage

• Damaged or faulty items (UK): Evopure covers all return postage costs.
• Change of mind or international returns: you cover the return postage, and any taxes or customs duties.

4. Refunds

Refunds are processed within 5 to 10 working days of us receiving your return, back to your original payment method. It can take up to two billing cycles to appear on your statement. If your card has expired, we will issue store credit instead.

5. Exclusions

The following are non-returnable: bespoke or personalised products, sale items, and gift cards. Original delivery charges are non-refundable unless the product is faulty.

6. Cancellations

If you need to cancel, let us know as soon as possible. Once an order has been dispatched, any refund will have the original shipping cost deducted, as this has already been paid to our delivery partners.