Our most asked questions.
Shipping
UK Shipping
UK Shipping
We ship to all of the UK.
We ship via Royal Mail for all Standard and FreeDelivery.
Express Delivery is DPD next day in the majority of cases, unless you are located in:
- Scottish highlands
- Northern Ireland
- Jersey
For any of these areas, we ship via Royal Mail 24hr post
Do you offer free shipping?
Do you offer free shipping?
We offer free shipping on all orders over £45.
The free shipping option is provided by Royal Mail 48, taking typically 2-3 days to arrive.
International Orders
International Orders
At the moment, we do not offer standard shipping internationally. We do plan to ship to Europe in the future soon, so make sure to sign up to our email list to keep up to date with progress.
For bulk orders we can ship internationally - please email hello@evopure.co.uk to learn more.
When will I receive my order?
When will I receive my order?
Depending on your delivery option, the estimated delivery times are:
Express Delivery (DPD): 1-2 Business Days
Standard Delivery (RM): 2-3 Business Days
Free Delivery (RM): 2-3 Business Days
It's been longer than the estimated shipping period & I haven't received my order
It's been longer than the estimated shipping period & I haven't received my order
If you did not receive our order, please get in touch with our customer service team via email (support@evopure.co.uk) or call 02033 830117
I need to change something on my order
I need to change something on my order
If you have noticed anything wrong with your order, such as the wrong product, quantity or shipping address please get in touch with our support team as soon as possible to give us a chance to correct it.
Please send an email to support@evopure.co.uk to enquire more about changing your order.
Get to know your evopure product
Need help learning more about a product you're interested in, or the ingredients that go inside?
All your questions answered in our Learning Portal
Returns & Refunds
Can I return a product?
Can I return a product?
We hope you don't have any issues with your Evopure order, but if there is an issue, your Evopure product can be return according to our 30 day happiness guarantee.
Please contact customer support to begin the return process via email (support@evopure.co.uk) or call 02033 830117
How do I return a product?
How do I return a product?
In order to make a return during your 30 day happiness guarantee please send an email to support@evopure.co.uk
One of our support team will be in touch with instructions on how to process a return. Once the return is complete, a full refund will be processed.
Please note that refunds can take up to 5 business days to be processed.
When will my refund be processed?
When will my refund be processed?
Your refund will be processed within 5-7 business days.
Subscriptions
How do I cancel my subscription?
How do I cancel my subscription?
To change your subscription payment method, navigate toMyAccount > Subscriptions then select your current subscription and select 'Cancel' to cancel your evopure subscription.
How do I change subscription information, such as address or payment details?
How do I change subscription information, such as address or payment details?
To change your subscription details, navigate to MyAccount > Subscriptions, then select your current subscription. from here, you can select the relevant perimeter & adjust your selected information field.