Shipping policy
At Evopure, we prioritise getting your order to you quickly and securely. We use Royal Mail Tracked services for all UK orders to ensure full visibility from our door to yours.
Dispatch & Processing
-
Same-Day Dispatch: Orders placed before 3:00 PM (Monday – Friday) are dispatched the same day.
-
Weekend Orders: Orders placed after 3:00 PM on Friday or during the weekend will be dispatched on the following Monday.
UK Shipping Options
| Service | Cost | Estimated Delivery |
|---|---|---|
| Royal Mail Tracked 48 | £3.99 | 2–3 Working Days |
| Royal Mail Tracked 24 | £4.99 | 1–2 Working Days |
| Free Next-Day Delivery | FREE | Orders over £45 (Sent via Tracked 24) |
Please note: While Royal Mail Tracked 24 aims for next-working-day delivery, this is an estimate and not a guarantee. Delivery times may vary during peak periods.
International Shipping (EU)
We currently ship to the United Kingdom and select destinations within the EU.
-
Delivery Time: 7–21 business days, depending on local customs processing.
-
Shipping Costs: Calculated at checkout based on the weight and destination of your order.
-
Duties & Taxes: For orders shipped outside the UK, customers are responsible for any import duties, taxes, or customs clearance fees imposed by the destination country.
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your Royal Mail tracking number. You can use this number to monitor your shipment’s progress directly on the Royal Mail website.
Lost or Damaged Parcels
In the rare event that your order is delayed, lost, or arrives damaged, please contact our team immediately so we can resolve the issue.
-
Email: support@evopure.co.uk
-
Phone: 020 3383 0117
Shipping Restrictions
We comply with all UK and international regulations regarding the sale of CBD and wellness products.
-
We do not ship to restricted regions where CBD products are prohibited.
-
Certain products may be subject to specific shipping restrictions due to regulatory requirements.
Contact Us
If you have any specific questions regarding your delivery, please contact us:
-
Email: support@evopure.co.uk
-
Phone: 020 3383 0117
-
Address: 128 City Road, London, EC1V 2NX