Refund policy
At Evopure, we strive for you to be 100% satisfied with every purchase. However, we understand that circumstances change. If you change your mind, we are happy to accept returns or exchanges for items that are in their original condition, unopened, and unused within 14 days of the delivery date.
To ensure prompt processing, all returns are reviewed individually. Please retain your purchase receipt as proof of order.
To initiate a return, please contact our team at support@evopure.co.uk. Once approved, we will provide you with a return postage label and specific instructions for your package. Please note: Items returned without prior approval cannot be accepted.
Order Cancellations & Dispatch
If you wish to cancel your order, please contact us as soon as possible. We will always do our best to accommodate your request.
However, if your order has already been processed and dispatched, it cannot be cancelled. In such cases, any refund issued will have the original shipping cost deducted, as this has already been paid to our delivery partners.
Returns via Post
We have streamlined our returns process to make it as simple as possible.
Request Approval: Contact us at support@evopure.co.uk.
Receive Details: Once approved, you will receive an email with a return address of one of our fulfilment centres to send your item to. This ensures your parcel is directed to the correct facility for the quickest possible processing.
Prepare Your Parcel: Fill out the "Returns Section" on the back of your dispatch notice, detailing the item, quantity, and reason for return. Include this in your package.
Label & Send:
UK Customers: Attach the provided return label to the outside of your package. If reusing original packaging, please ensure the old delivery label is fully removed or covered.
Drop your parcel off at your nearest Post Office.
We strongly recommend using a trackable postage method. The products remain your responsibility until they are signed for at our facility, so please consider insuring the return for its value.
Postage Costs & Duties
Scenario | Cost Responsibility
Damaged / Faulty Item (UK) | Evopure covers all return postage costs.
Change of Mind / International | Customer is responsible for return postage, taxes, and customs duties.
Refund Process
Once your return is received and inspected, we will notify you of your refund status via email.
Timeline: We aim to process refunds within 5 to 10 working days of receipt.
Method: Refunds are automatically applied to your original payment method. Depending on your bank, it may take up to two billing cycles for the credit to appear on your statement.
Expired Cards: If your original card has expired, we will issue the refund as online store credit.
Note: Unless the product is faulty, original delivery charges are non-refundable.
Faulty Items
Please inspect your order immediately upon receipt. If an item is defective, damaged, or incorrect, contact us immediately (within 14 days) at support@evopure.co.uk with your order number and details of the issue. We will assess the situation and resolve it as a priority.
Exceptions & Exchanges
Non-Returnable Items: Bespoke products (special orders or personalised items), sale items, and gift cards cannot be returned.
Exchanges: If you wish to exchange an item for a different strength or size, the fastest way is to return the unwanted item for a refund and place a separate order for the new item.